ServiceNow

Learn how to connect your ServiceNow account to your Dashboard and sync your company information to improve your digital workflow. The ServiceNow integration now supports two-way synchronization, allowing product and employee information to sync in both directions between GroWrk and ServiceNow.

Connect your account

  1. Enter your ServiceNow user credentials: URL, username, and password. Select Continue.Servicenow
  2. You will be notified that ServiceNow has now synced to your GroWrk account. Select Accept.Servicenow

Choose from three sync options to control your data flow:

  • ServiceNow → GroWrk: Data is imported from ServiceNow into GroWrk
  • GroWrk → ServiceNow: Data is exported from GroWrk to ServiceNow
  • Bidirectional Sync: Data flows in both directions between systems

Note: If no selection is made, the default sync direction will be ServiceNow → GroWrk. Servicenow

Filters

If you select GroWrk → ServiceNow or Bidirectional Sync, customize and set filters for syncing your GroWrk account data to ServiceNow in the Filters tab. There are two groups of filters: employee data and product data.

  1. In the Integrations Setup page, select the Filters tab. To edit, select the edit icon. Servicenow
  2. Set up employee filters. Select the filter type (Include or Exclude) and make your filter selections. Select Save.Servicenow
  3. Set up product filters. Select the filter type (Include or Exclude) and make your filter selections. Select Save.Servicenow
  4. Select Continue to save and apply the filters to your data. Servicenow

Synced Fields

If you select ServiceNow → GroWrk or Bidirectional Sync, select which fields will be synced from ServiceNow to GroWrk in the Sync Configuration Settings tab.

  1. In the Integrations Setup page, select the Sync Configuration Settings tab. Servicenow
  2. Select the fields for Employees and Devices that will be synced. Select Save. Servicenow
  3. You will need to resync the integration to apply the changes. Select the Set Up tab. In the Resync section, select Update. Servicenow

The following employee fields can be selected:

  • Email
  • Status
  • Department
  • Address
  • Start date
  • Name
  • Employment type
  • Job title
  • Country

The following product fields can be selected:

  • Serial number
  • Product type
  • Country
  • Depreciation
  • Manufacturer
  • Custom notes
  • Condition
  • Purchase date

Notes:

  • The Email field in ServiceNow syncs with the Work email field in GroWrk.
  • The Location field in ServiceNow syncs with the employee address in GroWrk.

Resync

The ServiceNow integration automatically resyncs every 24 hours.

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