ServiceNow

Learn how to connect your ServiceNow account to your Dashboard and sync your company information to improve your digital workflow.

Connect your account

1. Enter your ServiceNow user credentials: URL, username, and password. Select Continue.
2. You will be notified that ServiceNow has now synced to your GroWrk account. Select Accept.

Filters

There are two groups of filters: for employee data and for product data. Customize and set filters for syncing your account data.

1. In the Integrations Setup page, select the Filters tab.
2. To edit filters, select the edit icon.
3. Set up employee filters. Select the filter type (Include or Exclude) and make your filter selections. Select Save.
4. Set up product filters. Select the filter type (Include or Exclude) and make your filter selections. Select Save.
5. Select Continue to save and apply the filters to your data.

Synced Fields

The following employee information will be synced:

• Employment end date
• Employment start date
• Email
• Team
• First name
• Last name
• Location
• Mobile phone

Notes:

• The Email field in ServiceNow syncs with the Work email field in GroWrk.
• The Location field in ServiceNow syncs as the employee address in GroWrk.

The following device information will be synced:

• Manufacturer
• Model
• Location
• Assigned to
• Serial Number
• Name

Devices will only be synced if they are currently in use and assigned to an employee who is or will be synced to the GroWrk platform.

Notes:

• The Location field in ServiceNow will be synced with employee address in GroWrk.
• The Assigned to field in ServiceNow will be synced with the employee name in GroWrk.