Orders & Product Statuses

GroWrk’s updated order types and product/order logs are tailored to offer detailed context about various stages in the order lifecycle and provide timely information through status updates regarding your orders and products. Refer to this guide to explore all available order types and associated statuses for orders and products.

Order Types

The following are GroWrk's order types with their descriptions:

Purchase for Employee: Purchase a product for a specific employee for GroWrk to deliver.

Purchase for Inventory: Purchase a product to store in the inventory at a GroWrk’s Warehouse.

Assign to Employee: Request to send a product that was stored in a GroWrk’s Warehouse to an employee.

Maintenance: Request maintenance services for a product that is stored in a GroWrk warehouse.

Import Inventory (Self-Delivery): Send a product to the warehouse for GroWrk to prepare it for future use.

Import Inventory (with Pickup): Request for GroWrk to pick up a product to store at the warehouse and prepare it for future use.

Collection: Request for GroWrk to pick up products to store in the warehouse and prepare it for future use use.

Collect for Maintenance: Request for GroWrk to pick up a used product for maintenance services in the warehouse.

Swap by Purchase: Request to swap a product in use with a newly purchased product.

Swap by Assign: Request to swap a product in use with a product stored in the inventory.

Offboarding: Request for GroWrk to recover products from a former employee back to the GroWrk warehouse.

End of Lifecycle: Our term for orders that include Buyback, Destruction, Donation, or Recycle services for used products.

Collect for End of Lifecycle: Request for GroWrk to pick up a used product for one of the following End of Lifecycle orders: Buyback, Destruction, Donation, and Recycle.

Order Statuses & Order Logs

An order status is the current state of an order that is updated throughout the order process. Order statuses do not contain specific information about its products, but rather provides general updates on the overall order. Order statuses are accompanied by order logs that provide further context about the current state of the order.

Order Placed: See below. The log will be customized to the specific order scenario.

• John Doe placed this order. We are verifying the availability of the product/X products.
• John Doe placed this order. The request service has been quoted. Review and approve to proceed.

In Progress: We have started preparing the order.

Enabling Region: We are currently working to enable services in this region.

Canceled: The order has been canceled and is no longer being processed by GroWrk.

On Hold: The order is on hold until further notice.

Delayed: See below. The log will be customized to the specific delay scenario.

• There has been a delay on our end that we are working on resolving.
• There has been a delay because we are awaiting information from your employee. We will provide additional details once we receive the necessary information.
• There has been a delay due to your employee missing their scheduled courier pickup. We will provide additional details once the collection is confirmed.
• There has been a delay because we are awaiting information from you. We will provide additional details once we receive the necessary information.
• There has been a delay due to issues with the courier. We will provide additional details once we receive an update.

Closed: All products within the order have been confirmed delivered.

Quote (Pre-order): John Doe placed this order. We are creating a quote for the requested service.

Pending Approval: See below. The log will be customized to the specific scenario.

• Some products may have been replaced due to availability issues of price adjustments. Review and approve to proceed.
• The requested services has been quoted. Review and approve to proceed.

Pending Payment: Any pending payments must be completed before we can continue processing the order.

Order Paid: The order has been paid and we will proceed to fulfill it.

Product Statuses & Product Logs

A product status is the current state of the product that is updated throughout the product lifecycle. Each product status is accompanied by a product log that provides more information about the specific status. To provide visibility of updates to products within an order, product status changes and logs will be displayed on the Order page in the Order History.

Product Statuses Available within Order Types