Freshservice

Learn how to integrate your Freshservice account to GroWrk to improve your IT workflow.

Set up

1. In the Integrations Setup page, enter your Freshservice URL and API Key.
2. Select whether to send an invitation to the Employee Dashboard to your employees who will be synced. Select Set Up.
3. You’ll be notified that the integration has been synced.

Filters

There are two groups of filters: for employee data and for product data. Freshservice Agent data will sync with GroWrk’s employee data. Customize and set filters for syncing your account data.

1. In the Integrations Setup page, select the Filters tab.
2. To edit filters, select the edit icon.
3. Set up employee filters. Select the filter type (Include or Exclude) and make your filter selections. Select Save.
4. Set up product filters. Select the filter type (Include or Exclude) and make your filter selections. Select Save.
5. Select Continue to save and apply the filters to your data.

Synced Fields

The following employee information will be synced:

• First Name
• Last Name
• Email
• Country
• Work Phone Number
• Mobile Phone Number
• Status
• Start Date
• Department
• Occasional

Notes:

• Freshservice users are called Agents. They provide technical assistance and customer support by answering tickets, reporting, and monitoring accounts.
• The Email field syncs with the Work email field in GroWrk.
• The Country field syncs with the Location field in GroWrk.
• The Start Date field syncs with the Created At field in GroWrk.
• The Occasional field syncs with the Contract filter in GroWrk.

The following device information will be synced:

• Serial Number
• Vendor Name
• Name
• User ID
• Description
• Type (Laptop or Server)

Devices will only be synced if they are assigned to an Agent and have a serial number indicated.