Orders & Product Statuses

GroWrk’s updated order types and product/order logs are tailored to offer detailed context about various stages in the order lifecycle and provide timely information through status updates regarding your orders and products. Refer to this guide to explore all available order types and associated statuses for orders and products.

Order Types

The following are GroWrk's order types with their descriptions:

Purchase for Employee: Purchase a product for a specific employee for GroWrk to deliver.

Purchase for Inventory: Purchase a product to store in the inventory at a GroWrk’s Warehouse.

Assign to Employee: Request to send a product that was stored in a GroWrk’s Warehouse to an employee.

Maintenance: Request maintenance services for a product that is stored in a GroWrk warehouse.

Import Inventory (Self-Delivery): Send a product to the warehouse for GroWrk to prepare it for future use.

Import Inventory (with Pickup): Request for GroWrk to pick up a product to store at the warehouse and prepare it for future use.

Collection: Request for GroWrk to pick up products to store in the warehouse and prepare it for future use use.

Collect for Maintenance: Request for GroWrk to pick up a used product for maintenance services in the warehouse.

Swap by Purchase: Request to swap a product in use with a newly purchased product.

Swap by Assign: Request to swap a product in use with a product stored in the inventory.

Offboarding: Request for GroWrk to recover products from a former employee back to the GroWrk warehouse.

Order Statuses & Order Logs

An order status is the current state of an order that is updated throughout the order process. Order statuses do not contain specific information about its products, but rather provides general updates on the overall order. Order statuses are accompanied by order logs that provide further context about the current state of the order.

Order Placed: See below. The log will be customized to the specific order scenario.

  • John Doe placed this order. We are verifying the availability of the product/X products.
  • John Doe placed this order. The request service has been quoted. Review and approve to proceed.

In Progress: We have started preparing the order.

Enabling Region: We are currently working to enable services in this region.

Canceled: The order has been canceled and is no longer being processed by GroWrk.

On Hold: The order is on hold until further notice.

Delayed: See below. The log will be customized to the specific delay scenario.

  • There has been a delay on our end that we are working on resolving.
  • There has been a delay because we are awaiting information from your employee. We will provide additional details once we receive the necessary information.
  • There has been a delay due to your employee missing their scheduled courier pickup. We will provide additional details once the collection is confirmed.
  • There has been a delay because we are awaiting information from you. We will provide additional details once we receive the necessary information.
  • There has been a delay due to issues with the courier. We will provide additional details once we receive an update.

Closed: All products within the order have been confirmed delivered.

Maintenance Statuses

Quote (Pre-order): John Doe placed this order. We are creating a quote for the requested service.

Pending Approval: See below. The log will be customized to the specific scenario.

  • Some products may have been replaced due to availability issues of price adjustments. Review and approve to proceed.
  • The requested services has been quoted. Review and approve to proceed.

Payment Statuses

Pending Payment: Any pending payments must be completed before we can continue processing the order.

Order Paid: The order has been paid and we will proceed to fulfill it.

Product Statuses, Product Logs, & Order Records

A product status is the current state of the product that is updated throughout the process. Each product status is accompanied by a product log that provides more information about the specific status. To have visibility of updates to products within an order and to summarize the product log, order records will be visible within the order history.

Product StatusProduct LogOrder RecordExample Order Record
Verifying AvailabilityWe are verifying the availability of this product.N/AN/A
Confirmed AvailabilityWe have confirmed the availability of the product. Payment may be needed to proceed.We have confirmed the availability of {<if more than one product> X products.} {<if one product>{productTitle}} Payment may be required to proceed.We have confirmed the availability of 2 products. Payment may be required to proceed.
UploadedThe product has been imported to your Dashboard. Share the tracking information when available. (If self-delivery){<if one product> {productTitle} has} {<if more than one product> X products have} been imported to your Dashboard. {<if_self-delivery> Share the tracking information when available.}2 products have been imported to your Dashboard.
Shipped by ClientThe product has been shipped by Your Company.Your company has shipped {<if more than one product> X products}{<if one product>{productTitle} to our warehouse.Your company has shipped 2 products to our warehouse.
In RecoveryThe product is being recovered from your employee.{<if one product>{productTitle} is} {<if multiple products> X products are} being recovered from your employee.2 products are being recovered from your employee.
ShippedThe product has been shipped to Jane Doe's address.On the way! {<if one product> {productTitle} has} {<if more than 1 product> X products have} been shipped to {employeeName}’s address.On the way! 2 products have been shipped to Jane Doe’s address.
DelayedThe product is delayed in transit to its destination.{<if one product>{productTitle} is} {<if more than one product> X products are} delayed in transit to its destination. The order may be delayed. We will provide more information as soon as possible.2 products are delayed in transit to its destination. The order may be delayed. We will provide more information as soon as possible.
Lost in TransitThe product was lost by the courier. A claim will be initiated to find a solution with the courier.{productTitle} was lost by the courier. A claim will be initiated to find a solution with the courier.MacBook Pro - 13 In - M1 - 16 GB - 256 GB was lost by the courier. A claim will be initiated to find a solution with the courier.
Open ClaimA claim for the product has been initiated with the courier.A claim for {productTitle} has been initiated with the courier.A claim for MacBook Pro - 13 In - M1 - 16 GB - 256 GB has been initiated with the courier.
ReceivedThe product has been received at our warehouse.{<if one product> {productTitle} has} {<if more than 1 product> X products have} been received at our warehouse.2 products have been received at our warehouse.
Legal HoldThe product has been set to Legal Hold under your request. We will ensure that no wiping or maintenance processes are performed until further confirmation from you.{<if more than one product> X products have} {<if one product> {productTitle} has} been set to Legal Hold under your request. We will ensure that no wiping or maintenance processes are performed until further confirmation from you.2 products have been set to Legal Hold under your request. We will ensure that no wiping or maintenance processes are performed until further confirmation from you.
Preventive HoldThe product has been placed on Preventive Hold and is awaiting assignment by your request.{<if one product>{productTitle} is} {<if multiple products> X products are} on Preventive Hold and awaiting assignment by your request.2 products are on Preventive Hold and awaiting assignment by your request.
Unlock RequiredThe product is locked by a password. We are asking for device credentials to unlock and proceed.{productTitle} is locked by a password. We are asking for device credentials to unlock and proceed.MacBook Pro - 13 In - M1 - 16 GB - 256 GB is locked by a password. We are asking for device credentials to unlock and proceed.
WipingThe product is being wiped. It will be ready to use soon.{<if one product>{productTitle} is} {<if multiple products> X products are} being wiped. They will be ready to use soon.2 products are being wiped. They will be ready to use soon.
Ready to UseThe product is now ready to use and can be assigned.{<if more than one product> X products are} {<if one product> {productTitle} is} now ready to use and can be assigned.2 products are now ready to use and can be assigned.
DeliveredThe product has been delivered to the employee.{<if one product> {productTitle} has} {<if multiple products> X products have} been delivered to the employee.2 products have been delivered to the employee.
In UseThe product is now active and being used by the employee.<if one product>{productTitle} is} {<if multiple products> X products are} now active and being used by the employee.2 products are now active and being used by the employee.
Lost by EmployeeThe product was reported lost by the employee. It will be removed from your inventory.{productTitle} was reported lost by the employee. It will no longer be included in this order and will be removed from your inventory.MacBook Pro - 13 In - M1 - 16 GB - 256 GB was reported lost by the employee. It will no longer be included in this order and will be removed from your inventory.
KeptYou indicated that the product will be kept by the employee. It will be removed from your inventory.You indicated that {productTitle} will be kept by the employee. It will no longer included in this order and will be removed from your inventory.You indicated that MacBook Pro - 13 In - M1 - 16 GB - 256 GB will be kept by the employee. It will no longer included in this order and will be removed from your inventory.
Not ReturnedThe former employee was not willing to return the product/X products. It will be removed from your inventory.The former employee was not willing to return {<if one product> {productTitle}} {<if more products> X products}. {<if one product> It} {<if multiple products> They} will no longer be included in this order and will be removed from your inventory.The former employee was not willing to return 2 products. They will no longer be included in this order and will be removed from your inventory.
InspectionThe product is in the inspection process. We will inform if repairs are needed.{<if one product> {productTitle} is in the inspection process.}{<if more products} X products are in the inspection process.} We will inform if repairs are needed.2 products are in the inspection process. We will inform if repairs are needed.
RepairingThe product is being repaired.{<if one product>{productTitle} is}{<if multiple products> X products are} being repaired2 products are being repaired.
Powered OnThe product has been remotely powered on. It will be shut down once you’re finished.{productTitle} has been remotely powered on. It will be shut down once you’re finished.MacBook Pro - 13 In - M1 - 16 GB - 256 GB has been remotely powered on. It will be shut down once you’re finished.

Product Statuses Available within Order Types

Order TypeProduct Statuses Available
Purchase for Employee1. Verifying Availability
2. Confirmed Availability
3. Shipped
4.1 Delayed
4.2 Lost in Transit
4.3 Open Claim
4.4 Delivered
5. In Use
Purchase for Inventory1. Verifying Availability
2. Confirmed Availability
3. Shipped
4.1 Delayed
4.2. Lost in Transit
4.3 Open Claim
4.4 Received
5. Ready to Use
Assign to Employee1. Ready to Use
2. Shipped
3.1 Delayed
3.2 Lost in Transit
3.3 Open Claim
3.4 Delivered
4. In Use
Maintenance1. Received
2.1 Inspection
2.2. Unlock Required
2.3 Preventive Hold
2.4 Legal Hold
2.5 Wiping
2.6. Repairing
2.7 Powered On
3. Ready to Use
Import Inventory (Self-Delivery)1. Uploaded
2. Shipped by Client
3.1 Delayed
3.2 Lost in Transit
3.3 Open Claim
3.4 Legal Hold
4. Received
5.1 Inspection
5.2 Unlock Required
5.3 Preventive Hold
5.4 Legal Hold
5.5 Wiping
5.6 Powered On
6. Ready to Use
Import Inventory (with Pickup)1. Uploaded
2. In Recovery
3.1 Delayed
3.2 Lost
3.3 Kept
3.4 Not Returned
3.5 Lost in Transit
3.6 Open Claim
4. Received
5.1 Inspection
5.2 Unlock Required
5.3 Preventive Hold
5.4 Legal Hold
5.5 Wiping
5.6 Powered On
6. Ready to Use
Collection1. In Use
2. In Recovery
3.1 Delayed
3.2 Lost
3.3 Kept
3.4 Not Returned
3.5 Lost in Transit
3.6 Open Claim
4. Received
5.1 Inspection
5.2 Unlock Required
5.3 Preventive Hold
5.4 Legal Hold
5.5 Wiping
5.6 Powered On
6. Ready to Use
Collect for Maintenance1. In Use
2. In Recovery
3.1 Delayed
3.2 Lost
3.3 Kept
3.4 Not Returned
3.5 Lost in Transit
3.6 Open Claim
4. Received
5.1 Inspection
5.2. Unlock Required
5.3 Preventive Hold
5.4 Legal Hold
5.5 Wiping
5.6. Repairing
5.7 Powered On
6. Ready to Use
Swap by Purchase1. Verifying Availability
2. Confirmed Availability
3. Shipped
4.1 Delayed
4.2. Lost in Transit
4.3. Delivered
5. In Use
6. In Recovery
7.1 Delayed
7.2 Lost
7.3 Kept
7.4 Not Returned
7.5 Lost in Transit
7.6 Open Claim
8. Received
9.1 Inspection
9.2 Unlock Required
9.3 Preventive Hold
9.4 Legal Hold
9.5 Wiping
9.6 Powered On
10. Ready to Use
Swap by Assign1. Ready to Use
2. Shipped
3.1 Delayed
3.2 Lost in Transit
3.3 Delivered
4. In Use
5. In Recovery
6.1 Delayed
6.2 Lost
6.3 Kept
6.4 Not Returned
6.5 Lost in Transit
6.6 Open Claim
7. Received
8.1 Inspection
8.2 Unlock Required
8.3 Preventive Hold
8.4 Legal Hold
8.5 Wiping
8.6 Powered On
9. Ready to Use
Offboarding1. In Use
2. In Recovery
3.1 Delayed
3.2 Lost
3.3 Kept
3.4 Not Returned
3.5 Lost in Transit
3.6 Open Claim
4. Received
5.1 Inspection
5.2 Unlock Required
5.3 Preventive Hold
5.4 Legal Hold
5.5 Wiping
5.6 Powered On
6. Ready to Use